In this article, I am going to discuss Unit 1 Communication Skills II Class 10. Unit 1 Communication Skills II Class 10 is a part of Employability skills class 10 for various skill courses of CBSE. So let us begin!
Unit 1 Communication Skills II Class 10
In this article, I am going to cover these topics:
- Introduction to communication
- Methods of communication
- Verbal communication
- Non-Verbal Communication
- Communication Cycle and Importance of Feedback
- Barriers to effective communication
- Writing Skills – Parts of Speech
- Writing Skills – Sentences
So let us begin this article on Unit 1 Communication Skills II Class 10. Here we go!
Introduction to Communication
Communication plays an important role in our daily life. Being a professional or student reading, writing, speaking, and listening are very important to communicate with someone effectively.
The word “Communication” originates from the Latin word “commūnicāre” which means “to share”.
In other words, Information, knowledge, and opinions are exchanged between two or more people on any given issue through the transmission of symbolic messages is called communication.
In professional life, there are many parties involved such as customers, clients, vendors, distributors, media people, and many more. Hence it is more important to communicate properly to run a business or organization smoothly.
Parts of communication
There are three parts of communication:
There are always two parties involved in communication.
The message is transmitted from one medium to another from sender to receiver.
In other words, transmitting also refers convey a message with the help of various communication mediums.
Listening is also one of the most important parts of communication. To evaluate, understand and respond to the message, listening is very essential. Listening makes communication more effective.
The receiver after receiving the message gives a response in the form of feedback. Feedback confirms the understanding of the receiver and plays a vital role in the communication cycle.
Let’s understand with this example:
Student: Good Morning, Sir. Teacher: Good Morning. Student: Sir, My exam is approaching now, Can you guide me on how to score good marks? Teacher: Yes, First of all, get away from Social Media and cut shot your screen time. That is a great distraction. Student: Okay, Sir. Teacher: Revise your syllabus thoroughly, and do writing practice. Student: Thank you so much, Sir. I will follow your instructions and try my best.
In the above conversation, the Student started the conversation. The student is Sender and Teacher is Receiver. The student sends the message and the Teacher is giving a response. In the final line, the Student has given the feedback.
Communication Process and Elements
Observe this screen and understand the communication process:
After observing the above pictures, there are 5 elements of the communication process. They are as follows:
- Sender – A person begins the communication
- Message – The information needs to be conveyed through the communication process
- Channel – The means or medium used to send and receive the message
- Receiver – A person to whom the message is sent
- Feedback – The final response of the receiver
Now in the next section of Unit 1 Communication Skills II Class 10, we are going to discuss methods of communication. Here we go!
Methods of Communication
There are certain parameters involved in choosing the right method of communication. They are :
The right method of communication affects various stakeholders of the organization. So it is very important to consider the above factors and choose the right method.
Follow this link for questions and answer on the topic of Methods of Communication.
Communication that can be done using sounds, words, language, and speech is called verbal communication. In this communication, speech is the most important part. It helps to establish a good relationship and better connectivity.
Different Forms of Verbal Communication
Advantages of Verbal Communication
Verbal communication offers the following advantages:
- Very easy mode of communication
- Ideas can be exchanged by saying
- Get quick response
- The interaction can be changed as per the response received from another person
- More reliable, effective, and flexible for all involved in the process
- Save money and time
Disadvantages of Verbal Communication
- Sometimes it is difficult to understand the meaning of spoken words
- Emotions and body language are observed easily
- No legal validity
- Cannot be recorded for future use or any other purpose
- Cannot be used for community staying at a remote place
- Cannot be used for lengthy conversations
- Information can be leaked
Mastering Verbal communication
Priya is a very intelligent girl in class 10. But she gets nervous while addressing the assembly. Even she is also very shy and hesitates while speaking with teachers and other elders. So she needs to improve her communication. She can follow the given points in order to master verbal communication skills:
|1||Think Before You Speak||Prepare well for the topic before speaking to the audience. Understand the audience and make communication in such a way that they can understand. Make a point list of what you are going to present or say.|
|2||Concise and Clear||Speak clearly and with clear pronunciation with a moderately loud voice and speed. The points of information should be to the point. Avoid repetition of information.|
|3||Confidence and Body Langauge||Main eye contact, be normal and be attentive. Keep your body language friendly.|
Follow this link to read questions and answers on topic verbal communication.
Nonverbal communication is also an important type of communication. Sometimes we need not speak a single word and want to convey a message. In this situation simply we are using signals and messages to others through expressions, gestures, postures, touch, space, eye movement, and para language.
Correct body language is very important for non-verbal communication.
Importance of non-verbal communication
Observe this chart, which tells everything about the importance of non-verbal communication:
The above chart shows that:
- 55% of communication is done using body movement and expression or gestures
- 38% of communication is done using voice, speech, and visual data
- Only 7% of communication is done through words
Data produced by the above chart says that 55%+38%=93% of communication is non-verbal communication. Some of the commonly used gestures, postures and body language are as follows:
- Raising hands to greet or say goodbye
- Pointing a finger at someone
- Expressions: Expression shows different feelings
- Smiling Face – Happiness
- Sad Face – Sadness
- Body Language
- Various body postures such as standing straight, showing interest, etc.
- Postures: Proper body postures indicate how confident you are and what your feelings
- Touch: While communicating touch can be used to encourage someone or to call someone etc.
- Space: The physical distance while communicating with each other is called space. The distance depends on the intimacy or closeness between them
- Eye Contact: It maintains the flow of conversation, and affection, seeks attention, etc.
- Paralanguage: Speaking tone, speed, and volume depends on various feelings. Hence use tone and volume as per the requirements
Using pictures, charts, graphs, and diagrams to convey a message is known as visual communication. This can be represented by posters, advertisements, banners, and electronic displays.
It is very easy to understand the graphics and visual images compared to text messages for the audience. It is mostly used in advertisements, teaching, and learning, presentations, etc. It remains consistent and simple.
Follow this link for questions on non verbal communication:
Communication Cycle and Importance of Feedback
The communication cycle is a step-by-step process initiated by the sender to feedback sent by the receiver. Feedback is very important for the sender to get acknowledgment and improve the process.
Good feedback can be:
- Specific – No general comments, Clarify with examples and support with alternatives to take a good decision to the sender
- Timely – If delayed in feedback, it loses its impact
- Polite – Use appropriate words and polite language in feedback
- Offer Support – After giving feedback let the sender be aware that you are available for support
Types of feedback
The types of feedback are as follows:
Importance of Feedback
Let’s discuss reasons why feedback is very important in communication:
Follow this link to get access to solved questions on the topic importance of feedback:
Barriers to effective communication
For effectiveness, we adhere to the 7 Cs of communication. If any of them is missing then it leads to miscommunication. These 7 Cs are as follows:
A few barriers to effective communication are as follows:
- Linguistic Barriers
- Physical Barriers
- Organizational Barriers
- Cultural barriers
- Interpersonal barriers
The barriers of different languages at a workplace. There are different language-speaking people working in an organization, hence this is a very common communication barrier that creates confusion and misunderstanding among the people involved in communication.
Examples – Slang language, professional jargon, regional colloquialisms etc.
It is related to environmental and natural conditions. Sometimes the receiver is not able to understand the gestures, posture, and general body language. In this scenario, the communication becomes less effective.
Examples: text messages are less effective than face-to-face talk
Every organization are having its own standards, rules regulations, formal structures, behavioral norms, procedures, policies, and code of conduct.
Sometimes employee and employer relationship is also one of the barriers and makes communication less effective.
Sometimes rules and procedures also make communication difficult.
Sometimes people coming from different backgrounds and cultures can be also a barrier to communication. Because of their cultural beliefs and habits, they make their assumptions and opinions which makes the communication less effective.
Examples – Countries like India and Japan consider formality as a sign of professionalism, whereas countries like Australia prefer more informal workplaces. An Indian employee working for an Australian company might consider communicating more informally. Similarly, an Australian should communicate formally to seem more professional.
Interpersonal barriers are likely to make communication less effective. It includes selective perceptions, emotional disconnects, workplace gossip, biased language, gender differences, stage fear, etc.
Ways to overcome barriers to effective communication
Get access to important questions on barriers of effective communication topic by following this link:
In the next section of comprehensive notes Unit 1 Communication Skills II Class 10, we are going to discuss writing skills.
Writing Skills – Part of Speech
Writing is one of the vital factors of communication especially for verbal communication. As you know verbal communication includes written notes, e-mails, letters, articles, blogs, SMS/chats etc.
In writing, we use words, words make phrases, and sentences. The group of words which make complete sense is known as a sentence whereas a group of words that does not make complete sense is known as a phrase.
A sentence always starts with a capital letter and ends with a full stop or question mark or exclamation mark.
- When the periodic test 1 will start?
- Probably be in July.
- Thank you, let us prepare for it!
In the English language we are using capital letters while writing many times, this is called capitalization. There is a specific grammar rule for capitalization in English. This rule is known as TINS.
Symbols also play an important role in writing any language. These symbols are known punctuations. These symbols are full stop(.), comma(,), exclamation mark(!), apostrophe (‘) etc. It is used to separate the different parts of a sentence for better reading and understanding.
|Full Stop||.||To end the sentence and with full forms||1) Goa is a beautiful Place.|
3) Mr. Rakesh is Engineer.
|Comma||,||Indicates a pose in a sentence and separates two or more things in the sentence||1) Mr. Sagar, Mr. Varun, and Mr. Amit are good friends.|
2) After my morning breakfast, I usually take coffee.
|Question Mark||?||It ends the question||1) Where are you going?|
2) What are the next topics?
|Exclamation mark||!||It indicates very strong feelings||1) What lovely hairstyles he has!|
2) Wow! What a fabulous catch he has taken!
|Apostrophe||‘||Used followed by an ‘s’ to show possession or belonging and Used with shortened|
form of words in informal speech.
|1) This is Divya’s place.|
2) That’s amazing work.
Basic Parts of Speech
The word’s function in meaning and grammatical structure inside the sentence is indicated by the part of speech. For example nouns, pronouns, verbs, adverbs, etc.
|Part of speech||Role||Sentence||Word|
|It is used with the replacement of nouns|
|Nouns||It refers to a person, place, animal, thing or idea||Nisha plays Carrom very well.|
Here ‘Nisha’ and ‘Carrom’ are nouns.
|Pronouns||It is used with replacement of nouns||Nisha plays Crrom very well. She won many competitions. She was awarded many prizes. |
Here ”She” is a replacement for Nisha
|Adjectives||Words used to describe other words||Nisha plays in a world-class Carrom tournament. |
Here ‘world-class’ is an adjective that describes the noun Carrom
|Verbs||Words that indicate actions in the sentence||Nisha drives a car daily.|
Here drive word indicates the action performed by Nisha.
|Adverbs||It answers the questions about verbs.||Nisha slowly parked the car.|
‘slowly’ indicates how the car is parked.
Supporting parts of speech
|Supporting parts speech||Use||Example|
|Articles||Generally used before nouns|
an – before the vowel
a – before consonant
the – refers to a specific/particular word
|The player was surprised because he was fined by a committee|
|Joins two nouns, phrases or sentences||Generally used before nouns|
an – before the vowel
a – before a consonant
the – refers to a specific/particular word
|Sachin and Sehwag were good openers.|
|Prepositions||Connects one word with another to usually answer the questions ‘where’, ‘when’, and ‘how’.||The book is on the table.|
|Interjections||Expresses strong emotions, such as|
happiness, surprise, anger or pain.
|Oh no! India lost the match.|
Follow this link to read the questions on the topic of writing skills – part of speech.
Writing Skills – Sentences
Framing sentences requires a subject and a verb, and a few of them have an object also.
In a sentence the subject performs an action generally, a verb describes an action and the object receives an action.
Types of object
There are two types of objects in the sentence. They are:
The object which directly acted on by the verb is called a direct object whereas the object which answers a question such as to/for who is called an indirect object.
Types of Subjects
Observe the given sentences:
Suhas is playing guitar.
The guitar is being played by Suhas.
In the above sentences, the verb is playing. But the subject is different. In the first sentence, the subject Suhas performs the task. In the second sentence, the subject is Guitar which receives an action. Hence, Sentence 1 is an Active sentence whereas a Passive sentence.
A sentence where the subject performs the task is an Active sentence. Whereas a sentence in which the subject receives an action is known as a Passive sentence.
There are four types of sentences apart from active and passive voice sentences. They are given in the below diagram:
A group sentence makes a paragraph that shares a common thought or idea or theme.
Follow this link to get access to important questions on the topic of writing skills sentences.
That’s all from Unit 1 Communication Skills II Class 10. If you have any doubts or queries as well as your opinion about this article, feel free to share in the comment section.